Refunds & Cancellations

1. No automatic renewal

Your subscription does not renew automatically and we do not store your card details. A subscription simply ends on its expiry date unless you choose to renew it. We email a reminder 30, 15, 7, 3 and 1 day before expiry.

2. Cancelling

You can stop using zview at any time by not renewing, or by writing to sales@dezdok.com. If you cancel mid-term, your dashboard stays available until the end of the term you have already paid for.

3. When refunds are not available

Subscriptions are non-refundable once your restaurant has been onboarded — that is, once your account and branches are set up, your past Google reviews have been synced into zview, and your analytics have been generated.

At that point the work of setting up your account and processing your review history has already been carried out and delivered, so the subscription fee is not refundable for the remainder of the term.

4. When a refund is available

A refund is provided only if one or more of the following core features is not working for your restaurant and we are unable to fix it:

1. Review generation and QR codes — guests cannot scan your QR codes or zview cannot generate review drafts for them.
2. Auto reply — replies to your Google reviews are not being generated or posted.
3. Review syncing — your Google reviews are not syncing into zview.

Report the problem to us and give us a reasonable opportunity to resolve it. If we cannot restore the affected feature, we will refund your subscription.

5. Duplicate or failed payments

This is separate from the policy above. If you are charged twice for the same subscription, or charged for a payment that did not activate a subscription, we refund that amount in full — it bought you nothing.

6. How refunds are processed

Approved refunds are returned to the original payment method through our payment partner. Once approved, the amount is initiated within 3 business days and typically reaches your account within 5–7 business days, depending on your bank or card issuer. We do not refund by any other route.

7. How to request a refund

Email sales@dezdok.com from the address on your account with your restaurant name, the payment date and the amount. We acknowledge every request within one business day and tell you the outcome within three.

8. Questions

See our Contact Us page for phone and address details, or Pricing for what is included in a subscription.